{"id":8285,"date":"2025-05-10T17:05:13","date_gmt":"2025-05-10T17:05:13","guid":{"rendered":"https:\/\/shopgaravinihome.it\/faq\/"},"modified":"2026-06-23T09:51:25","modified_gmt":"2026-06-23T09:51:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/shopgaravinihome.it\/en\/faq\/","title":{"rendered":"faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8285\" class=\"elementor elementor-8285 elementor-3277\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b5c26e e-flex e-con-boxed e-con e-parent\" data-id=\"8b5c26e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-88901ee e-con-full e-flex e-con e-child\" data-id=\"88901ee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b6f6c1 elementor-widget elementor-widget-heading\" data-id=\"0b6f6c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9eb2c81 e-flex e-con-boxed e-con e-parent\" data-id=\"9eb2c81\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-82c673e e-con-full e-flex e-con e-child\" data-id=\"82c673e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-288ff79 elementor-widget elementor-widget-n-accordion\" data-id=\"288ff79\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4250\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4250\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What should I do if I receive a damaged item? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"hm hm-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"hm hm-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4250\" class=\"elementor-element elementor-element-94c5f04 e-con-full e-flex e-con e-child\" data-id=\"94c5f04\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-604ba66 elementor-widget elementor-widget-text-editor\" data-id=\"604ba66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If you receive a damaged item, you can proceed with a replacement or a return. We sincerely apologise for the inconvenience and ask you to send us a brief description of the damage along with a photo attached to your email at <a href=\"mailto:info@shopgaravinihome.it\">info@shopgaravinihome.it<\/a>, with the subject line:<\/span><\/p><p><b>ORDER NUMBER \u2026 FAULTY ITEM<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4251\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4251\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I contact shopgaravinihome.it directly? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"hm hm-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"hm hm-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4251\" class=\"elementor-element elementor-element-7591439 e-con-full e-flex e-con e-child\" data-id=\"7591439\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edf58ea elementor-widget elementor-widget-text-editor\" data-id=\"edf58ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">You can call us on our landline at 0543 1753412, or write to us at <a href=\"mailto:info@shopgaravinihome.it\">info@shopgaravinihome.it<\/a>.<\/span><\/p><p><span style=\"font-weight: 400;\">Our team will be delighted to meet you and provide any information you need.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4252\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4252\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How are large and bulky products shipped? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"hm hm-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"hm hm-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4252\" class=\"elementor-element elementor-element-0aee7dd e-con-full e-flex e-con e-child\" data-id=\"0aee7dd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-455ffe6 elementor-widget elementor-widget-text-editor\" data-id=\"455ffe6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">As the owner, manufacturer and retailer of seating furniture, most of our shipments involve large items. For all products with an electric recliner mechanism and\/or electric footrest, delivery within Italy is exclusively a \u201cwhite glove\u201d service \u2014 meaning in-home delivery with unpacking, assembly and electrical cable testing, so that the customer can immediately verify the product works correctly.<br \/><\/span><\/p><p><span style=\"font-weight: 400;\">For all other products, you may choose between:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kerbside delivery, in front of the street number indicated in the delivery address.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collection from our premises in Forl\u00ec, Via Golfarelli 78 (upon request).<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><br \/>To make sure your product is delivered exactly where you want it, please specify your preference in the \u201cOrder notes\u201d field at the bottom of the order confirmation page.<\/span><\/p><p><span style=\"font-weight: 400;\">The transport and delivery of all our products will be handled by one or more specialist carriers, who will contact you to agree on a delivery date and time.<\/span><\/p><p><span style=\"font-weight: 400;\">Our specialist carriers offer free collection and disposal of packaging for all delivery types. Please note: if our specialist carrier collects and disposes of the packaging, it will no longer be possible to return the purchased items.<\/span><\/p><p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4253\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4253\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How long will it take to receive my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"hm hm-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"hm hm-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4253\" class=\"elementor-element elementor-element-6cb7ef4 e-con-full e-flex e-con e-child\" data-id=\"6cb7ef4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-276b87d elementor-widget elementor-widget-text-editor\" data-id=\"276b87d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">All products sold on shopgaravinihome.it will be dispatched by the date shown as \u201cEstimated delivery\u201d on the product page. Order preparation only begins once payment has been received.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4254\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4254\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How much does shipping cost? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"hm hm-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"hm hm-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4254\" class=\"elementor-element elementor-element-8a42b9b e-con-full e-flex e-con e-child\" data-id=\"8a42b9b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4637bfd elementor-widget elementor-widget-text-editor\" data-id=\"4637bfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Shipping costs vary depending on the size of your order and the delivery area. The total shipping cost will always be clearly displayed at checkout, before you complete your order. At this stage, you can choose the delivery option that best suits your needs.<\/span><\/p><p><span style=\"font-weight: 400;\">Our shipments are handled by specialist carriers, on business days (Monday to Friday) from 08:00 to 18:00. On explicit request, personalised appointments and deliveries during evening hours and\/or on Saturdays can be arranged, subject to carrier availability, at an additional cost and only after direct discussion with the carrier.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4255\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4255\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I subscribe to or unsubscribe from the newsletter? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"hm hm-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"hm hm-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4255\" class=\"elementor-element elementor-element-4058de4 e-con-full e-flex e-con e-child\" data-id=\"4058de4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12d744a elementor-widget elementor-widget-text-editor\" data-id=\"12d744a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">To subscribe to the newsletter, simply click the relevant button at the bottom of our homepage. If you already have an account on shopgaravinihome.it, you can subscribe directly from your account under \u201cMy profile\u201d.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4256\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4256\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I request a specific delivery date? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"hm hm-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"hm hm-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4256\" class=\"elementor-element elementor-element-c57352c e-con-full e-flex e-con e-child\" data-id=\"c57352c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cdded7 elementor-widget elementor-widget-text-editor\" data-id=\"1cdded7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Yes. To ensure the request is accepted by the selected carrier, please specify it at checkout in the \u201cCourier notes\u201d field. Delivery will be agreed in advance with the specialist carrier, who will contact you once your order is ready to ship. Once confirmed, you can view all order information directly in the \u201cAccount\u201d section.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4257\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4257\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I change my delivery address after placing an order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"hm hm-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"hm hm-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4257\" class=\"elementor-element elementor-element-9e54eb6 e-con-full e-flex e-con e-child\" data-id=\"9e54eb6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d989b5e elementor-widget elementor-widget-text-editor\" data-id=\"d989b5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">To check your order status, please log into your account and go to \u201cMy orders\u201d.<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the status shows \u201cshipped\u201d: we will unfortunately no longer be able to change the delivery address.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the status shows \u201cprocessing\u201d: log into your account and update the shipping address, then notify us at <a href=\"mailto:support@shopgaravinihome.it\">support@shopgaravinihome.it<\/a>. The change is only valid once you receive a confirmation email from our after-sales team.<\/span><\/li><\/ul><p><br \/><br \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4258\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4258\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I get a refund? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"hm hm-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"hm hm-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4258\" class=\"elementor-element elementor-element-55a59d1 e-con-full e-flex e-con e-child\" data-id=\"55a59d1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6307c0 elementor-widget elementor-widget-text-editor\" data-id=\"c6307c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Refunds are generally issued by bank transfer only. You will be informed of the timescales once the process has been completed. It is our pleasure, duty and company priority to ensure you are always satisfied with your experience on shopgaravinihome.it.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4259\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4259\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Is delivery and assembly included? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"hm hm-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"hm hm-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4259\" class=\"elementor-element elementor-element-b376e8a e-con-full e-flex e-con e-child\" data-id=\"b376e8a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e782a90 elementor-widget elementor-widget-text-editor\" data-id=\"e782a90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">For all products with an electric recliner mechanism, floor delivery with assembly is already included and non-optional (Italy only). This is a high-value service negotiated with our specialist carrier at a controlled price.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-42510\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-42510\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Are your products fully removable? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"hm hm-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"hm hm-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-42510\" class=\"elementor-element elementor-element-6efad45 e-con-full e-flex e-con e-child\" data-id=\"6efad45\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35b7828 elementor-widget elementor-widget-text-editor\" data-id=\"35b7828\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">We are delighted to tell you that all our items are easily removable, built with certified ecological materials and upholstered in sustainable, Made in Italy fabrics with a short supply chain \u2014 to give your product the longest and most environmentally valuable life cycle possible.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-42511\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"12\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-42511\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I get additional covers to change the look of my seating? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"hm hm-angle-up\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"hm hm-angle-down\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-42511\" class=\"elementor-element elementor-element-7f44ef6 e-con-full e-flex e-con e-child\" data-id=\"7f44ef6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b25f32 elementor-widget elementor-widget-text-editor\" data-id=\"5b25f32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">On shopgaravinihome.it, the upholstery becomes a \u201cwardrobe\u201d. You can think of it like shopping in a sustainable clothing store \u2014 choosing the \u201coutfit\u201d with a green heart (conceptually, not chromatically) that you prefer, to dress your piece of furniture.<\/span><\/p><p><span style=\"font-weight: 400;\">This approach will further extend the lifecycle of your purchase. You will become one of those conscious consumers who, through their choices, positively influence the planet they live on. You will leave a mark \u2014 every time, in a different colour. And for that, we thank you.<\/span><\/p><p><b>TOGETHER, WE CAN<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ What should I do if I receive a damaged item? If you receive a damaged item, you can proceed with a replacement or a return. We sincerely apologise for the inconvenience and ask you to send us a brief description of the damage along with a photo attached to your email at info@shopgaravinihome.it, with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8161,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8285","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions (FAQ) | Shop Garavini Home<\/title>\n<meta name=\"description\" content=\"Questions about customisation, delivery or eco-compatible materials? Find the answers in the Garavini Home Shop FAQ.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shopgaravinihome.it\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions (FAQ) | Shop Garavini Home\" \/>\n<meta property=\"og:description\" content=\"Questions about customisation, delivery or eco-compatible materials? Find the answers in the Garavini Home Shop FAQ.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/shopgaravinihome.it\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Garavini Shop\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-23T09:51:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/shopgaravinihome.it\/wp-content\/uploads\/2024\/09\/shop-hero.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/faq\\\/\",\"name\":\"Frequently Asked Questions (FAQ) | Shop Garavini Home\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/faq\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/faq\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/shopgaravinihome.it\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/shop-hero.jpg\",\"datePublished\":\"2025-05-10T17:05:13+00:00\",\"dateModified\":\"2026-06-23T09:51:25+00:00\",\"description\":\"Questions about customisation, delivery or eco-compatible materials? Find the answers in the Garavini Home Shop FAQ.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/faq\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/faq\\\/#primaryimage\",\"url\":\"https:\\\/\\\/shopgaravinihome.it\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/shop-hero.jpg\",\"contentUrl\":\"https:\\\/\\\/shopgaravinihome.it\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/shop-hero.jpg\",\"width\":1920,\"height\":1200,\"caption\":\"shop\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/home\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"faq\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/\",\"name\":\"Garavini Shop\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/#organization\",\"name\":\"Garavini Shop\",\"url\":\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/shopgaravinihome.it\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/garavini-made-in-romagna.png\",\"contentUrl\":\"https:\\\/\\\/shopgaravinihome.it\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/garavini-made-in-romagna.png\",\"width\":500,\"height\":107,\"caption\":\"Garavini Shop\"},\"image\":{\"@id\":\"https:\\\/\\\/shopgaravinihome.it\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently Asked Questions (FAQ) | Shop Garavini Home","description":"Questions about customisation, delivery or eco-compatible materials? Find the answers in the Garavini Home Shop FAQ.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/shopgaravinihome.it\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"Frequently Asked Questions (FAQ) | Shop Garavini Home","og_description":"Questions about customisation, delivery or eco-compatible materials? Find the answers in the Garavini Home Shop FAQ.","og_url":"https:\/\/shopgaravinihome.it\/en\/faq\/","og_site_name":"Garavini Shop","article_modified_time":"2026-06-23T09:51:25+00:00","og_image":[{"width":1920,"height":1200,"url":"https:\/\/shopgaravinihome.it\/wp-content\/uploads\/2024\/09\/shop-hero.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/shopgaravinihome.it\/en\/faq\/","url":"https:\/\/shopgaravinihome.it\/en\/faq\/","name":"Frequently Asked Questions (FAQ) | Shop Garavini Home","isPartOf":{"@id":"https:\/\/shopgaravinihome.it\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/shopgaravinihome.it\/en\/faq\/#primaryimage"},"image":{"@id":"https:\/\/shopgaravinihome.it\/en\/faq\/#primaryimage"},"thumbnailUrl":"https:\/\/shopgaravinihome.it\/wp-content\/uploads\/2024\/09\/shop-hero.jpg","datePublished":"2025-05-10T17:05:13+00:00","dateModified":"2026-06-23T09:51:25+00:00","description":"Questions about customisation, delivery or eco-compatible materials? Find the answers in the Garavini Home Shop FAQ.","breadcrumb":{"@id":"https:\/\/shopgaravinihome.it\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/shopgaravinihome.it\/en\/faq\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/shopgaravinihome.it\/en\/faq\/#primaryimage","url":"https:\/\/shopgaravinihome.it\/wp-content\/uploads\/2024\/09\/shop-hero.jpg","contentUrl":"https:\/\/shopgaravinihome.it\/wp-content\/uploads\/2024\/09\/shop-hero.jpg","width":1920,"height":1200,"caption":"shop"},{"@type":"BreadcrumbList","@id":"https:\/\/shopgaravinihome.it\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/shopgaravinihome.it\/en\/home\/"},{"@type":"ListItem","position":2,"name":"faq"}]},{"@type":"WebSite","@id":"https:\/\/shopgaravinihome.it\/en\/#website","url":"https:\/\/shopgaravinihome.it\/en\/","name":"Garavini Shop","description":"","publisher":{"@id":"https:\/\/shopgaravinihome.it\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/shopgaravinihome.it\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/shopgaravinihome.it\/en\/#organization","name":"Garavini Shop","url":"https:\/\/shopgaravinihome.it\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/shopgaravinihome.it\/en\/#\/schema\/logo\/image\/","url":"https:\/\/shopgaravinihome.it\/wp-content\/uploads\/2024\/08\/garavini-made-in-romagna.png","contentUrl":"https:\/\/shopgaravinihome.it\/wp-content\/uploads\/2024\/08\/garavini-made-in-romagna.png","width":500,"height":107,"caption":"Garavini Shop"},"image":{"@id":"https:\/\/shopgaravinihome.it\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/shopgaravinihome.it\/en\/wp-json\/wp\/v2\/pages\/8285","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shopgaravinihome.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shopgaravinihome.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shopgaravinihome.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shopgaravinihome.it\/en\/wp-json\/wp\/v2\/comments?post=8285"}],"version-history":[{"count":7,"href":"https:\/\/shopgaravinihome.it\/en\/wp-json\/wp\/v2\/pages\/8285\/revisions"}],"predecessor-version":[{"id":8292,"href":"https:\/\/shopgaravinihome.it\/en\/wp-json\/wp\/v2\/pages\/8285\/revisions\/8292"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/shopgaravinihome.it\/en\/wp-json\/wp\/v2\/media\/8161"}],"wp:attachment":[{"href":"https:\/\/shopgaravinihome.it\/en\/wp-json\/wp\/v2\/media?parent=8285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}