Customer support hub
Payments & Billing
How to update billing details
Dear Customer, please note that you can update your billing details at any time directly from your customer account by following the steps below:
Log in to your account
Click “Address Book”
Select the billing address you wish to update and click “Edit”
If you are placing an order, you can update your billing details in the last step of your purchase, in the section called “Billing and shipping address”.
Available payment methods
The following payment methods are available on our website:
Credit card or debit card
PayPal
Klarna
Heylight — 0% interest instalment plan up to 5 payments
Heylight — Financing up to 36 months
Bank transfer
Furniture Bonus (Bonus Mobili — Italy only)
The Furniture and Appliances Bonus consists of a 50% IRPEF tax deduction for the purchase of furniture intended to furnish a property undergoing renovation.
To obtain the furniture bonus, payments must essentially be made by bank transfer (bonifico bancario or postale), including:
- the payment description (causale)
- the tax code (codice fiscale) of the person claiming the deduction
- the VAT number or tax code of the recipient of the transfer
The same rules apply to transport and assembly costs. Payment by credit or debit card is also permitted. The payment date is the date the card is used by the cardholder (as shown on the transaction receipt), not the date the amount is debited from the bank account.
The payer must be the same person to whom the invoice or receipt for renovation and furniture/appliance expenses is addressed. In the case of multiple persons wishing to claim the deduction (e.g. spouses), the invoice must include all their tax codes and the transfer must be made by each of those persons.
Those benefiting from the Furniture and Appliances Bonus are advised to retain:
- the bank transfer receipt
- the transaction confirmation (for card payments)
- the bank account debit documentation
- purchase invoices detailing the nature, quality and quantity of goods and services purchased
Following all these requirements, the deduction may also be claimed for furniture and large appliances purchased abroad.
For more information, please visit: https://www.agenziaentrate.gov.it/portale/web/guest/schede/agevolazioni/detrristredil36/bonus-mobili-detrristredil36
Product Customisation
How can I choose a fabric and get assistance personalising my seating?
The philosophy behind our products is modular by design — configurable and, in most cases, fully removable. At the heart of this choice is our sustainable production vision, which starts from the sale of single-seat elements and allows you to design a single relaxation station that, by integrating additional elements, becomes a modular sofa. The modularity we offer can be managed independently and enjoyably by the customer, who can start with the purchase of a single module and then progressively transform it, according to their needs, into a larger seating area. It is therefore possible to customise the dimensions of our modules/sofas, which, being made up of separate elements, can reach the dimensions that best match the customer’s available space.
or by writing to: support@shopgaravinihome.it
B2B section
For specific requirements and projects in the contract and hospitality sectors, a dedicated business quote will be prepared. We invite you to contact us to open a conversation about the details and design a custom seating project, so we can provide a personalised offer based on your needs.
Come si può scegliere il tessuto e ricevere assistenza per personalizzare le proprio sedute?
To choose the fabric for your ergonomic seating with eco-luxury-comfort system, simply follow these steps:
Go to our dedicated fabric sample page and select the “COTTON TEST” option.
Our choice to offer a single type of fabric in a range of colours is part of the sustainable philosophy that defines the entire shopgaravinihome.it project. The fabric we have selected is of exceptional quality and is one of those rare examples of a natural, 100% regenerated, Made in Italy product — an excellence in technical, aesthetic and ethical value that we have dedicated to our customers.
If you are still undecided after receiving the samples and choosing a colour, you can book a consultation with our team. We will be delighted to listen to your requests and help you create your ideal seating arrangement.
Shipping & Orders
What should I do when my order is delivered?
Your purchase has finally arrived! We believe the delivery moment is very important. Since delivery is handled by a carefully selected external specialist company, your feedback will help us evaluate their logistics competence and, most importantly, your level of satisfaction during delivery and installation.
At the time of delivery, please check the following:
- Integrity of the packaging
- Number of parcels delivered (must match what is indicated on the delivery note)
- Conformity and condition of the products
If you have chosen floor delivery with assembly (also known as “white glove delivery”), the carrier will contact you to arrange your delivery. Upon arrival, please also check that the service has been carried out correctly and that there are no damages to the product or your home. In that case, it will be essential to record the incident on the delivery note.
The report, accompanied by clear photographs, must be sent by email within 24 hours to support@shopgaravinihome.it.
If you notice any discrepancy among the three points above, write “Accepted with reservation” on the carrier’s delivery note, clearly specifying the reason. Without this information, we will not be able to prove that the assembler or carrier caused the damage, which would prevent us from processing any return or refund.
In case of a request for assistance due to damage or defects, photographic evidence of both the product and the packaging label will be required.
Can I request delivery on a later date?
Yes. To ensure this request is accepted by the selected carrier, please specify it at checkout in the dedicated “Courier notes” field. Please note that if you do not do so, the product will be dispatched as planned and, in the event of a failed delivery, storage charges may be applied to the customer.
Delivery will be agreed in advance with the specialist carrier, who will contact you when your order is ready to be shipped. Once the date is confirmed, you will be able to view your order information directly in the “Account” section.
I have not received any order confirmation or dispatch email.
Please check your spam or junk mail folder for the email address provided at registration. If it is not there, we sincerely apologise for the inconvenience and invite you to contact us via the following link:: Request support
When will my order arrive?
The delivery date is specified both in the order and confirmation sheet for each product, and in the last step of your purchase.
If your cart contains more than one product, you will be able to see the delivery date(s) for each item in the last step of your purchase. Please be aware that delivery dates may differ depending on availability and parcel volume.
Once your payment has been verified, you will receive an email with more detailed delivery information and will be contacted directly by the selected carrier. Deliveries, unless specifically requested otherwise, will take place Monday to Friday on business days.
Why have I not received all the parcels in my order?
If you have not received all the parcels in your order, do not worry — they will arrive in the following days. In some cases, for logistical reasons, the carrier(s) may split the order into multiple deliveries.
Delivery methods, timeframes and costs
We offer various shipping methods, all visible before finalising your order. You can choose among those offered after selecting your products and entering your exact delivery address, at which point you will also see the costs and estimated delivery time.
These costs are calculated based on volume, weight, quantity of products and the delivery destination/address provided at registration.
Delivery time is calculated based on product availability, recipient postcode, total weight, dimensions and volume of the products purchased, and may vary in the case of partial or full delivery. Please always consider that delivery times are estimated and indicative, never binding.
Shipping methods available on shopgaravinihome.it:
Floor delivery with assembly: estimated delivery for orders sent to Italy and islands is 7–10 business days for ready stock. For all other customised products, delivery will be calculated at checkout.
This service includes delivery and assembly in the room you indicate to the carrier. The logistics carrier will contact you to arrange assembly delivery. Please note that they will dispose of the packaging — we recommend keeping it in case of a return.
This service includes:
- Unpacking of all products included in the order and collection of their packaging (boxes, cardboard, plastic…)
- Assembly of products that require it and testing of the correct electrical operation of lift & recliner and relax mechanisms
Shipping costs will be calculated automatically in your cart.
At the time of delivery, please verify the conformity and condition of the products, the integrity of the packaging, and the number of parcels, which must match what is indicated on the delivery note. If you notice any discrepancy, please write “Accepted with reservation” on the delivery note, clearly specifying the reason.
Thank you for your cooperation!
How can I check and track my order status?
Potrete consultare lo stato direttamente cliccando qui.
Vi saranno necessari solo l’e-mail utilizzata pea
You can check the status directly by clicking here. You will only need the email address used to place the order and the order number.
Alternatively:
- Log in to your account
- Go to “My account”
- Click “My orders”
- Select the order you wish to check
Your order may be in one of these statuses:
- Pending: we have received your order but not yet the payment. This occurs when bank transfer has been selected. If we do not receive payment within 5 days, the order will be automatically cancelled.
- Confirmed / Processing: we have received your order and it is already being prepared.
- Delivered: the order has already been delivered to your home or to another location of your choice.
In all cases, our team and the selected carrier will send you an email with your order tracking number.
Returns & Assistance
How are returned items refunded?
Once we have received the returned product in our warehouse and verified that everything is in its original and correct condition, we will process the refund, indicatively within 15–20 days.
The refund will be issued exclusively by bank transfer.
If after 20 days you have still not received your refund, we apologise for the inconvenience and invite you to contact us here.
* The full product amount will be refunded for returns made under the right of withdrawal, but not the shipping costs you incurred for delivery.
Can I exchange the colour, size or product?
Once you have received your order, you are invited to submit a return request within 14 days of receiving the product, via the following link:
Whether it is a colour change, size change or product exchange, this procedure is a RETURN in all respects, both in terms of the request and management, and in terms of costs. It is therefore not possible to exchange one product for another.
We have tried to make things easier for you by making our products fully removable. Therefore, in the case of a “colour change”, we ask you to consider the option of not returning the product but instead complementing it with a new cover in the desired colour. This way, you will be able to change the aesthetic look of your seating whenever you wish. Additionally, shopgaravinihome.it produces and sells ecological products and therefore has a natural interest in the environmental impact of what it sells, not only in terms of raw materials and production processes but also in terms of the approach to transport.
LESS IS MORE.. cit.
Is the return procedure free of charge?
We are pleased to inform you that returning products is free of charge, with the exception of transport costs, which will be at your own expense. The return must be made within 14 days of receiving the order.
Once we have received the return, the product will be carefully inspected by the owner to verify that it is intact and in the same condition in which it arrived at your home. Subsequently, within a maximum of 15–20 days, you will receive a full refund of your purchase by bank transfer.
To be eligible for the return procedure, please ensure the goods are in the same condition in which you received them, that you have kept the original packaging, and that there are no signs of use on either the product or the packaging (other than, obviously, the breaking of tape when opening). Damages or other issues will be deducted from the total refund.
How do I file a claim and/or return a product?
If you have received something broken, if parts of your order are missing, or if you are simply not satisfied and wish to return an order/product, we apologise for not having met your expectations and invite you to follow the return procedure
to be completed within 14 calendar days from the date of delivery, whether you wish to return the item or request assistance.
To request assistance, please follow this procedure:
- Log in and go to the “My orders” section
- Select “View order”
- Click “Open a support request”
- Fill in the form selecting the option that matches your issue
- Attach photos showing the problem or damage to the product, as well as the packaging label. You may indicate the most convenient collection time (if possible) and add any comments. The more details you provide, the better — they will help us streamline the process.
The after-sales team at shopgaravinihome.it will handle your request with care and attention, offering the best possible solution within 3 days of submitting the form above.
PLEASE NOTE: to collect your return, the product must be disassembled and packed in its original packaging with its internal protective elements.
Product warranty: products sold on shopgaravinihome.it are covered by a 2-year warranty (the period begins from the date of delivery). The procedure to report a product still under warranty is the same as above.
Per poter ritirare il vostro ordine, dovrà essere smontato e imballato nella sua confezione originale, con le sue protezioni interne.
La garanzia del prodotto:
i prodotti di www.shopgaravinihome.it sono coperti da una garanzia di 2 anni (il periodo inizia a decorrere dalla consegna del prodotto). La procedura per segnalare un prodotto ancora in garanzia è la stessa di cui sopra.
Can a customised product be returned?
Customised products cannot be returned.
This company policy does not affect the product warranty, which remains fully active.
We are confident you will appreciate this approach to product protection.
Customer Service
Whether you are waiting to receive an order or you are interested in purchasing a product on shopgaravinihome.it, to book a video call or phone consultation, please fill in the contact form:
For general information, please call the number ……………………. on …………………………….. from …………….. to ………………………….
If you wish to check the status of your purchase, please have your order number to hand and access your information independently and conveniently by clicking this link:
